Delete your account

This page explains how users of the Alo mobile app (alo.voice on Google Play) can request deletion of their account and associated personal data.

How to request account deletion

You can request deletion in either of these ways:

1. Email: Send a request from the email address linked to your Alo account to privacy@getaloapp.com with the subject line Account deletion request.
2. In-app: Open Alo → Settings → contact support and ask to delete your account (or use any in-app “Delete account” option if available).

Include your registered email address so we can verify ownership. We may ask for additional verification before processing the request.

What we delete

When your deletion request is approved, we delete or anonymize personal data associated with your account, including:

• Account profile (name, email, authentication data)
• Saved contacts stored in Alo
• Call history and usage records tied to your account
• Wallet balance records and in-app transaction history (subject to legal retention below)
• Virtual phone number assignments linked to your account (numbers may be released from your account)
• Active voice packages and remaining balances on your account
• Push notification tokens and device identifiers used for your account

What may be kept (and why)

Some information may be retained for a limited period where required by law, fraud prevention, billing disputes, or telecom regulations, including:

• Payment and purchase records required for tax, accounting, or chargeback handling (typically up to 7 years, or as required by law)
• Minimal logs needed to investigate abuse, security incidents, or legal requests
• Records we must keep to comply with carrier or regulatory obligations

Retained data is limited to what is necessary and is not used for marketing.

Processing time

We aim to complete verified deletion requests within 30 days. You will receive confirmation by email when deletion is complete.

Before you delete

• Export any information you need before requesting deletion.
• Unused wallet balance and active packages are generally forfeited when an account is deleted.
• Released phone numbers may become available for other users.

Questions

For privacy or deletion questions, contact privacy@getaloapp.com or see our Privacy Policy.